Return And Refund Policy
ZGNJ Jeans supplies wholesale B2B denim orders, not retail single-piece consumer orders. Because wholesale denim is produced, packed, and shipped by carton, returns are handled through written claim review.
Contact For Returns
Return contact: Zhongshan Taomudao Trading Co., Ltd.
Email: info@zgnjjeans.com
Phone / WhatsApp: +1 (702) 202-8451
Company phone: +86 15913303392
Additional phone: +1 (573) 353-0496
Return address: Please contact info@zgnjjeans.com for the approved return address and instructions before shipping any goods.
Eligible Return Or Refund Situations
- Wrong style, color, or size shipped compared with the confirmed invoice or approved sample.
- Manufacturing defects above the agreed AQL tolerance, such as broken zippers, severe sewing defects, missing trims, or major measurement errors.
- Carton shortage confirmed by packing list, carton photos, and receiving count.
Situations Not Eligible For Return
- Custom/private-label goods that match the approved sample and invoice specifications.
- Minor wash shade variation that falls within normal denim wash tolerance.
- Goods that have been worn, washed, altered, relabeled, sold, or mixed with other inventory.
- Late delivery caused by customs, carrier delay, weather, port congestion, or buyer-side clearance delays.
Time Limit And Claim Steps
- Report any issue within 7 calendar days after receiving the shipment.
- Send order number, carton photos, defect photos, quantity affected, and a short explanation.
- Keep the original cartons and goods available for review until the claim is resolved.
- We respond within 3 business days after receiving complete claim information.
Refund Timing And Fees
If a refund is approved, it is normally issued within 7-15 business days after we confirm the claim or receive approved return goods. No restocking fee is charged for confirmed production or shipping errors. For buyer-requested returns approved as an exception, a restocking fee may apply and will be confirmed in writing before return shipment.
Return Shipping Cost
If the return is caused by confirmed ZGNJ production or shipping error, ZGNJ will cover reasonable return freight or issue a replacement/credit. If the return is caused by buyer preference, buyer order error, or cancelled resale plans, the buyer is responsible for return freight, customs fees, and any applicable handling cost.